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Cogent Solutions Privacy Policy

Managing the integrity of your Privacy is our Policy.

At Cogent Solutions, we are dedicated to providing our customers with cutting edge technology and highest quality service. As such we are committed to ensure the security and privacy of our customers and that begins with the information our customers provide us. As a resource user, we will only collect information that allows us to provide the service and resources demanded by our customers (such services include but are not limited to technical support, training and remote systems/network administration.) Our Privacy Policy is a natural extension of our drive to “Make Business flow like water.” You can be certain that the information you provide us is both protected and used only to empower your business. As such, our Privacy Policy provides that:

1. We use information to tailor services and products to customer size and need.

We use Customer Information to provide a selection of services and programs designed around each customer and tailored to be the right size, right price and right technology for the problems to be addressed. We use customer Information for communication and we inform the customer of new services, progress on current projects and opportunities to shape the future of their service. Our Privacy Policy is a way for us to let the customer know that we are committed to serving their interests and nobody else’s.

2. We use services that are inherently secure and protects customer information.

Cogent Solutions is committed to provide expanded resources to our customers. We take security seriously and it is an inherent part of our IT services. We promise security from the hardware up and as a customer you can always be assured that the services and resources we provide are designed with protection and security from the start. As we add new services and products to our growing list, you can rest assure that one of the most important aspects to the products we select are security and privacy protection.

3. We use best practices, ensuring secure information and protected Customer assets.

We are trained and developed as IT engineers to appreciate and use best practices in securing and protecting customer Information. Wherever possible data is encrypted, and data repositories protected by multiple layers of security. Being IT Professionals, we are well versed in common vulnerabilities and resources most often attacked by unscrupulous third parties. As such, you can be certain that we use current best practices and are always sharpening our skills to stay ahead of threats and mitigate dangers. We can help you bring that kind of security to your own business environments. Our Privacy Policy is a function of bottom up security as a business wide operating practice.

4. We are responsible stewards of our Customer’s Information.

Being responsible for customer information includes never selling it to third parties. It includes using that information in respectful ways (e.g. never spamming our customers.) Being respectful includes providing our customers with the ability to “opt in” or “out” of specific uses or to let them know with certainty, that Cogent Solutions, Inc. appreciates their business and will treat their information with respect equal to that of our admiration. Finally, our Privacy Policy provides customers direct contact with us, to change, update or remove customer information upon request.

5. Regarding Children

Our site is technical in nature, and is not directed to children under thirteen (13) years of age. Therefore, children under such age must not use the web site or services offered on it to submit any individually identifiable information about themselves or others.

6. Copyright

The materials found on the Web Site are protected by United States and other copyright laws, except for works of the United States Government pursuant to 1 U.S.C. Section 105. The selection, arrangement and presentation of all materials (including information in the public domain), and the overall design of the Web Site are copyright (c) March 3, 2012, Cogent Solutions, Inc. Permission is granted to view and print materials from Cogent Solutions, Inc. for the non-commercial purpose of viewing, reading and retaining for reference. Any other copying, distribution, retransmission or modification of information or materials on this site, whether in electronic or hard copy form, without the express prior written permission of Cogent Solutions, is strictly prohibited by law.

7. No Warranties

COGENT SOLUTIONS, INC. DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO OUR WEB SITE, THE MATERIALS, ANY PRODUCTS, INFORMATION OR SERVICES PROVIDED THROUGH THE WEB SITE, OR ANY SITES LISTED THEREIN, AND THE WEB SITE WILL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. THE WEB SITE DOES NOT WARRANT THAT IT WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN IT WILL BE CORRECTED. THE WEB SITE IS PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS.

IN NO EVENT WILL THE WEB SITE OR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS AND THE ASSIGNS OF SAME BE LIABLE FOR (1) ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE WEB SITE, THE MATERIALS OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE WEB SITE OR DOWNLOADED FROM THE WEB SITE, EVEN IF THE WEB SITE OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (2) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS OR OTHER INACCURACIES IN THE WEB SITE, THE MATERIALS AND/OR LISTINGS OR INFORMATION DOWNLOADED THROUGH THE WEB SITE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE WEB SITE’S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

8. Indemnification

You agree to indemnify, defend and hold harmless our Web Site and its members, managers, officers, employees, agents and the assigns of same, from and against any and all loss, costs, expenses (including reasonable attorneys’ fees and expenses), claims, damages and liabilities related to or associated with your use of the Web Site and any violation of this Privacy Policy by you.

9 Governing Law and Jurisdiction

This Privacy Policy constitutes a contract made under and shall be governed by and construed in accordance with the laws of the State of California.

10. Contact Information

Questions or comments regarding the Web Site should be sent by e-mail to info@cogentsol.com or by U.S. mail to 1955 The Alameda, Floor 1, San Jose, CA 95126.
— This policy is effective as of 06/01/2012 and supersedes prior privacy policy.